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Wholesale & OEM FAQs

Find direct answers to the most common procurement questions: MOQs, sample lead times, FOB/CIF/DDP terms, packaging requirements, and private-label OEM workflows. Designed for sourcing managers and import teams.

Product & Craftsmanship

Resin boards (ocean wave, river, chessboard, resin inlay) are primarily designed for display, presentation, and serving. If cutting is needed, we recommend cutting on the plain wood area and avoiding the resin surface to prevent scratches. For dual-purpose use, our resin inlay boards offer a plain wood side for cutting. Read the Resin Board Guide.

Wood wax oil is hand-wash only. For dishwasher-safe lines, we use a double-layer food-grade water-based lacquer. It forms a continuous sealed film that protects the wood from heat and detergent. Read the Finish Guide.

It depends on your design and product care. Laser engraving is permanent and preferred for dishwasher-safe lines. UV printing is best for full-color, multi-color logos on hand-wash products. Screen printing offers the lowest unit cost for high-volume, single-color logos. Compare Logo Methods.

Still unsure about resin safety or finishes? Ask us directly →

Ordering & MOQ

Standard production MOQ is 500 pcs per SKU. For first-order market testing, smaller quantities can be discussed — confirmed case by case based on product line and volume. In-stock items may have lower minimums — see our Ready-to-Ship page for current availability. Please contact us for a category-specific MOQ list.

Yes. We provide full private-label services — logo engraving, custom packaging, custom product color combinations, and retail-ready boxes. See our Private Label & OEM page for details.

Yes. You can combine multiple SKUs in a single order to meet the MOQ. We will confirm the mixed-order MOQ and lead time based on your product mix.

Yes. We offer tiered pricing based on order quantity. Please contact our sales team with your target SKUs and volumes for a customized quotation.

Absolutely. We keep your approved drawings, samples, and packaging files on record. Reorders can be processed quickly without re-sampling, unless you request changes.

Need a category-specific MOQ list? Ask us directly →

Samples & R&D

Samples typically ship in 7 days after drawing approval — for both semi-custom (existing catalog products) and full custom (new tooling) projects. Timelines are indicative only. Exact lead time is confirmed at order confirmation based on the current production schedule. During peak season and public holidays (e.g. Chinese New Year), production slots fill up early — check with our sales team for current scheduling availability before committing to a target date.

Yes. Sample fees are 100% credited back against the bulk order after contract signing.

Yes. Send us a sketch, a reference sample, or a competitor product. Our engineering team converts it into a production-ready CAD drawing within 24–48 hours.

Have a drawing or reference sample ready? Send it to our team →

Shipping & Lead Times

Bulk production typically takes 40 days for semi-custom projects (existing catalog products) and 45 days for full custom projects (new tooling) — both counted after sample approval. Larger orders may extend slightly depending on capacity allocation. Timelines are indicative only. Exact lead time is confirmed at order confirmation based on the current production schedule. During peak season and public holidays (e.g. Chinese New Year), production slots fill up early — check with our sales team for current scheduling availability before committing to a target date.

We support FOB, CIF, and DDP. Standard export ports are Fuzhou and Shenzhen. Buyer-designated freight forwarders are welcome.

Yes. We can arrange door-to-door shipping with insurance coverage for lost or damaged goods. Please confirm the destination port or address for a landed-cost quotation.

Need a landed-cost quote for your port? Request a quote →

Certifications & Compliance

FSC® Chain-of-Custody, BSCI social audit, ISO 9001:2015, FDA / LFGB food-contact testing, REACH chemical compliance, and CPC child-product certification (for our children's tableware line). See Certifications for details.

Yes. Certificate copies and audit reports are available to verified corporate buyers under NDA. Contact us to initiate the documentation process.

Need certificates for vendor onboarding? Talk to our team →

Quality & After-Sales

We follow a multi-stage QC process: incoming material inspection, in-line production checks, and final pre-shipment inspection. Third-party inspection (SGS, BV, etc.) can also be arranged upon request.

Contact us immediately with photos and the batch number. After verification, we will replace defective items in your next order or issue a credit, depending on the situation. Our goal is a fair and long-term partnership.

We use export-grade cartons, protective inner packaging, and optional mail-order boxes for e-commerce. We can also provide drop-test videos and adjust packaging to reduce transit damage.

Want to review our QC checklist? See the 17-step process →

Payment & Contracts

Standard terms are 30% deposit with the balance against B/L copy. Other terms can be discussed for long-term partners.

Yes. We routinely sign NDAs with customers before receiving sensitive designs, drawings, or brand materials. Please share your NDA template or ask us for ours.

Need an NDA before sharing designs? Ask us directly →

STILL HAVE QUESTIONS?

Talk to Our Team

For questions not covered here, our commercial team responds within 24 business hours (GMT+8).

Contact Us →
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