Wholesale & OEM FAQs

For first-order market testing, we support MOQ from 500 to 1,000 units per SKU, depending on the product line. Custom private-label orders may require slightly higher MOQs. Please contact us for a category-specific MOQ list.

Yes. We provide full private-label services — logo engraving, custom packaging, custom product color combinations, and retail-ready boxes. See our Private Label & OEM page for details.

Yes. You can combine multiple SKUs in a single order to meet the MOQ. We will confirm the mixed-order MOQ and lead time based on your product mix.

Yes. We offer tiered pricing based on order quantity. Please contact our sales team with your target SKUs and volumes for a customized quotation.

Absolutely. We keep your approved drawings, samples, and packaging files on record. Reorders can be processed quickly without re-sampling, unless you request changes.

Standard sampling lead time is 3–7 days after drawing approval. Complex custom designs may take longer.

Yes. Sample fees are 100% credited back against the bulk order after contract signing.

Yes. Send us a sketch, a reference sample, or a competitor product. Our engineering team converts it into a production-ready CAD drawing within 24–48 hours.

Bulk production lead time is 30–45 days after deposit confirmation. Larger orders may extend slightly depending on capacity allocation.

We support FOB, CIF, and DDP. Standard export ports are Fuzhou and Shenzhen. Buyer-designated freight forwarders are welcome.

Yes. We can arrange door-to-door shipping with insurance coverage for lost or damaged goods. Please confirm the destination port or address for a landed-cost quotation.

FSC® Chain-of-Custody, BSCI social audit, ISO 9001:2015, FDA / LFGB food-contact testing, and CPC child-product certification (for our children's tableware line). See Certifications for details.

Yes. Certificate copies and audit reports are available to verified corporate buyers under NDA. Contact us to initiate the documentation process.

We follow a multi-stage QC process: incoming material inspection, in-line production checks, and final pre-shipment inspection. Third-party inspection (SGS, BV, etc.) can also be arranged upon request.

Contact us immediately with photos and the batch number. After verification, we will replace defective items in your next order or issue a credit, depending on the situation. Our goal is a fair and long-term partnership.

We use export-grade cartons, protective inner packaging, and optional mail-order boxes for e-commerce. We can also provide drop-test videos and adjust packaging to reduce transit damage.